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The domain has the following in the homepage, "Please complete this form to request support for e-learning services and tools." We analyzed that the web site also stated " Please provide as much detail as you can, such as error messages, steps to replicate, etc." It also stated ", so that we can try to identify the cause as quickly as possible. Please note that technical support for Collaborate and the Echo360 lecture capture system is provided by IT Services itshelpdesklshtm. Select the software you need assistance with. Campus Pack Learning Objects." The header had LSHTM as the highest ranking search term. This keyword was followed by elearning and Support which isn't as urgent as LSHTM.